Refund and Cancellation Policy

Refunds and Cancellations Policy

Thank you for shopping with us. We strive to ensure that our merchandise products and tour services meet your expectations. However, if you need to request a refund or cancel an order, please review our policy below:

Merchandise Products

  • Refund Eligibility: To be eligible for a refund, merchandise products must be returned in their original condition, unused, and in the original packaging.
  • Return Period: You have 30 days from the date of purchase to return the item for a refund.
  • Refund Process: Once we receive and inspect the returned item, we will notify you via email. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.

Tour Services

  • Cancellation Policy: Cancellations made 14 days or more before the tour date will receive a full refund. Cancellations made within 14 days of the tour date will not be eligible for a refund.
  • Refund Process: Upon approval of your cancellation request, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 working days.

General Information

  • Processing Time: All refunds are processed within 5-7 working days from the date of approval. The time it takes for the refunded amount to appear in your bank account may vary depending on your bank’s processing times.
  • Contact Us: For any questions or concerns about refunds or cancellations, please contact our customer service team at customer service email/phone number.

We appreciate your understanding and cooperation.

Contact Information

If you have any questions about our Refunds and Cancellations Policy, please contact us:

Thank you for choosing our products and services!